Adobe® Connect is required to participate in our online seminars and online training sessions.
You can download this free of charge using the following links.
If you do not have the necessary authorization, please talk to your IT department in good time.
You will receive a link by email at least 24 hours prior to the event. Add this link in your Adobe® Connect app and enter the room as a guest by entering your name.
In case of questions or technical problems, please contact us via customersupport@profil-m.de.
We will respond promptly during our business hours.
TECHNICAL REQUIREMENTS
To attend an online seminar via the Adobe Connect platform, we recommend the following:
Hardware:
- At least Pentium Dual Core 2.6 GHz or equivalent
- At least 2 GB RAM
- USB headset
Software:
- Up-to-date operating system
- Adobe Connect application
- Up-to-date browser
- Up-to-date Flash Player
Internet connection:
- At least 6000 kbit/s download speed and 512 kbit/s upload speed (DSL 6000 or equivalent)
You can run the Adobe Connect Diagnostic Test to verify all the necessary requirements for a successful connection to Adobe Connect and install the Adobe Connect application if needed:
http://daa.adobeconnect.com/common/help/en/support/meeting_test.htm
Generally, it is not necessary to install any specific software to participate in an online seminar via Adobe Connect. However, it is advisable to install the Adobe Connect application as it is required for the use of certain features (e.g., screen sharing). You do not need administrator rights to install the application.
You can also participate in an online seminar directly via the browser if Flash Player is enabled in the browser. However, certain functions (e.g., screen sharing) will then not be available to you.
You do not need an Adobe Connect user account to attend an online seminar via Adobe Connect. You can use the “Enter as a Guest” option in this case. For organizers of an online seminar, however, a user account is required.
The majority of the newer generation mobile devices (smartphone/tablet) are supported by Adobe. To use Adobe Connect on such a device, you must install the Adobe Connect Mobile app in advance (available for Android and iOS).
However, since not all functions are included in the mobile version, the functionality is very limited on smartphones in particular, so this should be used for audio/video conferencing only.
For example, mobile devices cannot be used for screen sharing or to view recordings.
Participation via a tablet is possible without any problems if the organizers/facilitators take the smaller displays into account during preparation. However, this is only recommended for experienced organizers and events with few interactive scenarios. More complex scenarios, on the other hand, require preparation via a PC.
Ensure in advance that all technical requirements are met and run the Adobe Connect Diagnostic Test.
To ensure that your headset and webcam (if applicable) are recognized by Adobe Connect, you should connect them before launching the application/browser.
After logging in to the online seminar room, run the Audio Setup Wizard and allow Flash Player to access your microphone and webcam, if applicable.
You can open a recording via the link provided by the organizer. To play back such a recording, the same technical requirements apply as for the participation in an online seminar.
HOW DO I SET UP MY AUDIO IN ADOBE CONNECT??
Yes, you have the option of testing whether your headset works in advance. You can do this in two different ways:
- Perform a Diagnostic Test. You can run this test via the following link:
https://daa.adobeconnect.com/common/help/en/support/meeting_test.htm
Wait until the Diagnostic Test is completely finished and then click the “Configure Audio” button at the bottom of the Diagnostic Test screen. - You can also test your headset directly in the online seminar room. To do this, launch the Audio Setup Wizard via the upper right “Meeting” button after logging into the online seminar room.
In both cases, simply follow the instructions on your screen to set up and test your audio devices.
When you enter an online seminar room, your microphone is initially muted. So in order to use the microphone, it must first be unmuted. To do this, click on the microphone icon at the top of the screen. If the icon is green, the microphone is currently activated.
If you are using a headset and still cannot be heard, please also check the switches on your headset. Some headsets have an additional switch to mute the microphone, which may have accidentally been switched on.
This can have several reasons:
- The microphone is not recognized by the operating system. First, verify via the Control Panel that the appropriate audio device is enabled and selected as the default device. Now restart Adobe Connect. Since headsets with jack plugs are sometimes not recognized by the system, it is advisable to use a USB headset/microphone.
- The microphone is not recognized by Adobe Connect. This can happen if the audio device is connected after the browser or Adobe Connect has already been launched. In this case, you should first log out of the online seminar room, close all browser windows and then log in again.
- Adobe Connect did not select the correct microphone. To select the correct microphone, start the Audio Setup Wizard again. In the second step you have the possibility to select the microphone you want to use for the online seminar. If your audio device does not appear in the list of available devices, close Adobe Connect and the browser. You can then log in again and repeat the process.
- The microphone is defective. If your microphone does not work despite taking the above-mentioned measures, the cause could be a defect in the device. Check the functionality of your audio device outside of Adobe Connect, for example, using the Control Panel or with the “Sound Recorder,” which can be found in the “Accessories” folder in the Start menu, and make sure that you have an alternative device that works, if necessary.
In Adobe Connect, the microphone is disabled by default for attendees. In order for you to see the microphone icon in the top menu bar and to be able to unmute your microphone yourself, the online seminar organizer must first activate the microphone permissions for attendees.
You can adjust the volume of your microphone in two different ways:
- In the Control Panel of your computer: To do this, first click on the “Sound” section. In the “Recording” tab you can open the “Properties” of the microphone and adjust the microphone volume there via the “Levels” tab.
- Directly in the online seminar room: If you click the button next to the microphone icon in the top menu bar, you can select the “Adjust Microphone Volume” option there.
This can have several reasons:
- The headset is not recognized by the operating system. First, verify via the Control Panel that the appropriate device is enabled and selected as the default device. Now restart Adobe Connect. Since headphones or headsets with jack plugs are sometimes not recognized by the system, it is advisable to use a USB headset.
- The headset is not recognized by Adobe Connect. This can happen if the audio device is connected after the browser or Adobe Connect has already been launched. In this case, you should first log out of the online seminar room and close all browser windows before logging in again.
- The speakers in the online seminar room are deactivated. If this is the case, the speaker icon in the top menu bar is white. You can activate the speakers by clicking on the speaker icon. This should now turn green.
- The headset is defective. If you do not hear any sound in the online seminar room despite taking the above-mentioned measures, the cause could be a defect in your headset. Therefore, check the functionality of your headset outside of Adobe Connect and make sure that you have an alternative device that works, if necessary.
If you hear the sound twice, with a slight delay, this may be because you accidentally logged into the same online seminar room twice. Should this be the case, log out once and close the corresponding window.
If a person in the online seminar room uses loudspeakers and turns on their microphone, this causes feedback. In such a case, ask the person to mute their microphone when they are not speaking. The use of a (USB) headset can prevent such feedback effects.
Background noise is best minimized by using an external USB headset. In contrast, microphones integrated into laptops are less suitable for online seminars, since the background noise is transmitted as loudly as the spoken words.
In addition, it is advisable to run the Audio Setup Wizard and activate your own microphone only when you are speaking.
Such audio issues can be caused by a poor or heavily used internet connection, which is often the case especially when working from home.
You can improve the internet connection as follows:
- Stop all downloads as well as any programs you do not need that are active in the background.
- If other people are using the same router, ask them to reduce their internet activity during the online seminar.
- Check your internet connection in advance using the Adobe Connect Diagnostic Test. Ideally, you should perform this test at the same time of day that the online seminar will take place, as internet speeds can vary throughout the day.
To participate in an online seminar via the Adobe Connect platform, we recommend the following:
Hardware:
- At least Pentium Dual Core 2.6 GHz or equivalent
- At least 2 GB RAM
- USB headset
Software:
- Up-to-date operating system
- Adobe Connect application
- Up-to-date browser
- Up-to-date Flash Player
Internet connection:
- At least 6000 kbit/s download speed and 512 kbit/s upload speed (DSL 6000 or equivalent)
Operation and use
Generally, the following communication options are available to you:
- Chat
- Audio and webcam
- Send written questions directly to the organizers/facilitators
However, not all communication options are used in every online seminar.
Yes, you can change your name after logging in.
If the list of “Attendees” is visible to you, you can click on this in the “Pods” menu item and select “Edit My Info.” Now you can enter a new name and confirm the entry with “OK.”
If you do not see the list of “Attendees,” you can ask the organizer to change your name for you.
Alternatively, you can close Adobe Connect and all browser windows and log in again with a new name.
In addition to the public chat, the so-called “Q & A” tool is also available to the organizers. Attendees can use this to send private questions directly to the organizers/facilitators. These questions are initially not visible to the other attendees.
The organizers/facilitators can then decide whether to send the answer directly to the appropriate person, or to publish the answer and thus the question for all to see.